The IT Skeptic's RealIT Radio Episode 3: The Real Problem with IT (and ITSM)

In the third episode of RealIT Radio we explore the real problem with Real IT - the underpinning cause of so many of our dysfunctions and challenges. Then we look more specifically at IT Service management (ITSM) and the fundamental problem with the ITSM industry, and the main problem with ITSM approach or method.  (30 minutes)

Here is the podcast: RealIT Radio Episode 3
Or on Soundcloud

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This episode on the blog:
The problems of IT and ITSM (most of what this podcast covers)
Organisations have failed their IT like a bad parent
Meet in the middle
Culture and behaviour change